Privacy Policy

1. Introduction

Hansel Technologies Limited (“Hansel,” “we,” “us,” or “our”) is a software engineering company registered in Kenya with offices at 12th Floor Westpark Towers, Mpesi Lane, Nairobi. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

We may collect the following categories of information:

• Contact information — name, email address, phone number, and company name that you provide through our contact form or direct communication.
• Project information — details about your business, technical requirements, and project scope shared during consultations.
• Usage data — pages visited, time spent on pages, browser type, device information, and IP address collected automatically through standard web technologies.
• Communication records — emails, messages, and correspondence exchanged during the course of our engagement.

3. How We Use Your Information

• To respond to inquiries and provide requested services.
• To prepare project proposals, estimates, and technical assessments.
• To deliver, maintain, and improve our software products and services.
• To communicate updates, changes, and relevant information about ongoing projects.
• To comply with legal obligations and enforce our agreements.
• To improve our website and user experience through aggregated analytics.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service providers — trusted third-party services that assist in operating our business (hosting, analytics, communication tools), bound by confidentiality agreements.
• Legal requirements — when required by law, regulation, or legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with prior notice.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS), secure hosting infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 24 months unless an ongoing business relationship exists.

7. Your Rights

Under the Kenya Data Protection Act, 2019 and applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict processing of your data in certain circumstances.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@hanseltechnologies.co.ke or call +254 787 600 403.

8. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. Analytics, if used, rely on aggregated, non-personally-identifiable data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised policy.